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ibrahim E
1 reviews | Active since Mar 2023
23 May 2024, 08:16
Service down
i've been told that Vuma techs are working on the issue without ETR for the last 3 days everyday i ask for an update the guys just copy & paste their latest Reply! No ETR, on Monday i was told that we have a ticket opened with Vumatel today i just Recieved ticket confirmation with vumatel i spent 3 days waitint just to open the ticket not sure how long i have to wait to get service working again
Helpful (0)
Replies (5)0
Replies (5)
Cool Ideas Service Provider's replyOfficial
23 May 2024, 08:57Hi Ibrahim,
I appreciate you taking the time to share your experience with us. I apologize for any inconvenience you've encountered.
Rest assured, your concerns are important to us, and we're actively working on resolving the issue. Our escalation team has taken over your ticket to gather more information about the outage.
They will be liaising with Vumatel management to address the situation promptly. We'll keep you updated on the progress. Thank you for your patience and understanding.
Warm Regards,
Cool Ideas
I appreciate you taking the time to share your experience with us. I apologize for any inconvenience you've encountered.
Rest assured, your concerns are important to us, and we're actively working on resolving the issue. Our escalation team has taken over your ticket to gather more information about the outage.
They will be liaising with Vumatel management to address the situation promptly. We'll keep you updated on the progress. Thank you for your patience and understanding.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply23 May 2024, 08:57
Official
Hi Ibrahim,
I appreciate you taking the time to share your experience with us. I apologize for any inconvenience you've encountered.
Rest assured, your concerns are important to us, and we're actively working on resolving the issue. Our escalation team has taken over your ticket to gather more information about the outage.
They will be liaising with Vumatel management to address the situation promptly. We'll keep you updated on the progress. Thank you for your patience and understanding.
Warm Regards,
Cool Ideas
I appreciate you taking the time to share your experience with us. I apologize for any inconvenience you've encountered.
Rest assured, your concerns are important to us, and we're actively working on resolving the issue. Our escalation team has taken over your ticket to gather more information about the outage.
They will be liaising with Vumatel management to address the situation promptly. We'll keep you updated on the progress. Thank you for your patience and understanding.
Warm Regards,
Cool Ideas
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ibrahim E's updateReviewer Update
23 May 2024, 22:48Hello
thanks for your quick Reply here, phone call and email as well
yet, i got the same message, will check and update.. no ETR.. thanks for your patience, without any clear view
i just got same feedback thru different channels yet Service still down
thanks for your quick Reply here, phone call and email as well
yet, i got the same message, will check and update.. no ETR.. thanks for your patience, without any clear view
i just got same feedback thru different channels yet Service still down
iE
ibrahim E's update23 May 2024, 22:48
Reviewer Update
Hello
thanks for your quick Reply here, phone call and email as well
yet, i got the same message, will check and update.. no ETR.. thanks for your patience, without any clear view
i just got same feedback thru different channels yet Service still down
thanks for your quick Reply here, phone call and email as well
yet, i got the same message, will check and update.. no ETR.. thanks for your patience, without any clear view
i just got same feedback thru different channels yet Service still down
Cool Ideas Service Provider's replyOfficial
24 May 2024, 08:22Hi Ibrahim,
We've followed up with our Escalations Team and they will contact you with an update soon. Thank you for your patience.
Warm Regards,
Cool Ideas
We've followed up with our Escalations Team and they will contact you with an update soon. Thank you for your patience.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply24 May 2024, 08:22
Official
Hi Ibrahim,
We've followed up with our Escalations Team and they will contact you with an update soon. Thank you for your patience.
Warm Regards,
Cool Ideas
We've followed up with our Escalations Team and they will contact you with an update soon. Thank you for your patience.
Warm Regards,
Cool Ideas
iE
ibrahim E's updateReviewer Update
24 May 2024, 09:06Thanks for following Up with Escalation team, Thanks to them to contact me, Appreciate it all
SERVICE STILL DOWN AND NO ETR STILL!!!!!! THE ISSUE IS NOT RESOLVED OR EVEN IDENTIFIED FOR 5 DAYS NOW YOU BEEN SAYING SAME THING.. ENOUGH EXCUSES
SERVICE STILL DOWN AND NO ETR STILL!!!!!! THE ISSUE IS NOT RESOLVED OR EVEN IDENTIFIED FOR 5 DAYS NOW YOU BEEN SAYING SAME THING.. ENOUGH EXCUSES
iE
ibrahim E's update24 May 2024, 09:06
Reviewer Update
Thanks for following Up with Escalation team, Thanks to them to contact me, Appreciate it all
SERVICE STILL DOWN AND NO ETR STILL!!!!!! THE ISSUE IS NOT RESOLVED OR EVEN IDENTIFIED FOR 5 DAYS NOW YOU BEEN SAYING SAME THING.. ENOUGH EXCUSES
SERVICE STILL DOWN AND NO ETR STILL!!!!!! THE ISSUE IS NOT RESOLVED OR EVEN IDENTIFIED FOR 5 DAYS NOW YOU BEEN SAYING SAME THING.. ENOUGH EXCUSES
Cool Ideas Service Provider's replyOfficial
24 May 2024, 09:27Hi Ibrahim,
Our Escalations team will keep pushing for an ETR and update you every step of the way. Kindly follow up on your ticket for further assistance.
Warm Regards,
Cool Ideas
Our Escalations team will keep pushing for an ETR and update you every step of the way. Kindly follow up on your ticket for further assistance.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply24 May 2024, 09:27
Official
Hi Ibrahim,
Our Escalations team will keep pushing for an ETR and update you every step of the way. Kindly follow up on your ticket for further assistance.
Warm Regards,
Cool Ideas
Our Escalations team will keep pushing for an ETR and update you every step of the way. Kindly follow up on your ticket for further assistance.
Warm Regards,
Cool Ideas