Service delivery disaster

You have a better chance of dealing with telkom than this *********** "service provider" . Voted best isp? By who? Was that an internal poll with employees only? Since day one they have been unable to supply me with the speed I am paying for and every time it's "fixed" I prove its not. it has been almost 2 months of the worst service I have ever seen and still waiting on my refund after I decided to cancel. But believe you me your account gets debited on the clock but after they have your money you mean nothing. No point of escalation, same repetitive test from different people that know less about the stuff than you do and guess what if you have a problem over the weekend we'll good luck to you coz you're on your own. Biggest mistake of my life was the day I decided to go with them. Ticket number for reference : [Ticket ID: COOL- ********** 8-221058