**** service

Shocking **** service

We have been without internet for 5 days now we have replaced cables and the router as suggested by our ****ty service provider Frogfoot & Cool ideas. We clearly send them photos of the internal box which is faulty still they refuse to send a technician yet you pay for the service. Recently upgraded had to pay immediately before the line was upgraded yet we request a technician which is recused Frogfoot had Karim and Martima contact us just to tell us they will not be sending a technician and this is now our problem. Cool ideas have requested we replace the router which they are sending waiting from Monday they are also not responding just excuse after excuse. Waiting for this waiting for that. Please if it is possible please stay away from these 2 service providers. I will be writing reviews daily until this is resolved.