Satisfactory service!

On behalf of my husband, Shahkur and I, we would just like to commend Nikita Vester on her exceptional customer service.

It has been almost two months since paying and we are still without fibre, due to a system issue on Mitchell's Fibre's end.

After numerous calls, losing money and airtime, logging umpteen tickets and still no assistance, we finally stumbled upon this gem.

Thank you Nikita for your prompt service delivery, keeping us informed and going that extra mile to best us assist.

After just a few days, you have managed to provide us with a satisfying resolution and we are happy.

To Cool Ideas, please note that she is an asset to your company and her professional and friendly service is valued.

Thanks to her, my previous complaint has since turned into a well deserved compliment.