NJ
Nick J
1 reviews | Active since Dec 2024
02 Dec 2024, 10:20
Run away as far as you can
Worst experience of my life. Made the mistake of leaving VOX as the house I was moving into had a Cool Ideas account. A simple change of ownership shouldn't be too hard I thought. Nightmare from day 1. Not one person in any department seems to understand what the other departments are doing. Chickens with their heads cut off comes to mind. Please take my advice on this and never use this company, run away as far as you can!
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Replies (2)
Cool Ideas Service Provider's replyOfficial
02 Dec 2024, 11:01Good day Nick,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like to investigate what went wrong. One of our Connect Team Leaders will review your case in detail and reach out to assist further. We’re committed to resolving this and improving your experience with us. Thank you for your patience, and we hope to turn this around for you. Kind Regards, The Cool Ideas Team
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like to investigate what went wrong. One of our Connect Team Leaders will review your case in detail and reach out to assist further. We’re committed to resolving this and improving your experience with us. Thank you for your patience, and we hope to turn this around for you. Kind Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply02 Dec 2024, 11:01
Official
Good day Nick,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like to investigate what went wrong. One of our Connect Team Leaders will review your case in detail and reach out to assist further. We’re committed to resolving this and improving your experience with us. Thank you for your patience, and we hope to turn this around for you. Kind Regards, The Cool Ideas Team
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like to investigate what went wrong. One of our Connect Team Leaders will review your case in detail and reach out to assist further. We’re committed to resolving this and improving your experience with us. Thank you for your patience, and we hope to turn this around for you. Kind Regards, The Cool Ideas Team
NJ
Nick J's updateReviewer Update
27 Dec 2024, 20:00I once again have no internet. Now the router has failed. Software or hardware I think I have been without internet for longer than I have had it for the one month I have been with you. I have requested that I be removed from your service (if you would call it a service) asap so the professionals can take over. If you have an compassion in your heart please assist in this process so we can be done once and for all and I can move on with my life.
NJ
Nick J's update27 Dec 2024, 20:00
Reviewer Update
I once again have no internet. Now the router has failed. Software or hardware I think I have been without internet for longer than I have had it for the one month I have been with you. I have requested that I be removed from your service (if you would call it a service) asap so the professionals can take over. If you have an compassion in your heart please assist in this process so we can be done once and for all and I can move on with my life.