Ripping Customer of COOL IDEAS

These guys made my life a misery these past few days. I have moved from one apartment to another in the same estate. Being a client of Cool Ideas was not Cool and was definitely not the best Idea. They tell me to pay R999 for a reconection fee and all with having everything in my apartment, the router and the main connectivity box from the estate. I called in and was transferred from pillar to post. The customer services were not all clued up and were giving all sort of information. I used up R200 of my personal airtime calling them up and at times help for more than 20 minutes for the call to be dropped. Today I get a notification they double debited my bank account for a unit I don't live in and for the new unit. They are a bunch of *******s and will definitely advise all my friends and colleagues to never use their services. You guys have no ethics and surely want to take take people money away. Not sure how long you guys will be around as people will eventually come to know how poor and un organized your organization is. You put a sour taste in my mouth and really drained me out these past days and will ensure that I send this to all social media sites to ensure another customer will never experience what I have been through. Very Bad IDEA to join to COOL Ideas. Please train your staff and ensure the divulge the correct information to your customer before customer get a shock being debited without their permissions