NB
Neil B
1 reviews | Active since May 2014
28 Jul 2021, 14:42
*******
******* of note Cannot make progress with call centre due to low understanding they have in place there Want to charge a customer for a service which they dont receive. Once your you line is active with fibre provider, they start charging, the fact that you cannot access it because they dont provide you with the router timeously is of no apparent concern to them as long as rhey charge Call centre of zero help I habe raised a concern with Icasa and consumer services as actions are *******
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Cool Ideas Service Provider's replyOfficial
28 Jul 2021, 14:53Good day Neil
We are sorry to hear of your frustration
as per the sign up process it is communicated that account will be charged from the time that the FNO (fibre network operator) alerts us to your line being ready, we dispatch the router immediately and the router can take anywhere from 24 - 48 hours to arrive, this is due to the dispatch coming from our offices in rosebank and being sent to various depots around the country. we are sorry for this delay.
We will ask a team leader to reach out to hear your concerns and discuss the way forward.
The Cool Team
We are sorry to hear of your frustration
as per the sign up process it is communicated that account will be charged from the time that the FNO (fibre network operator) alerts us to your line being ready, we dispatch the router immediately and the router can take anywhere from 24 - 48 hours to arrive, this is due to the dispatch coming from our offices in rosebank and being sent to various depots around the country. we are sorry for this delay.
We will ask a team leader to reach out to hear your concerns and discuss the way forward.
The Cool Team
Cool Ideas Service Provider's reply28 Jul 2021, 14:53
Official
Good day Neil
We are sorry to hear of your frustration
as per the sign up process it is communicated that account will be charged from the time that the FNO (fibre network operator) alerts us to your line being ready, we dispatch the router immediately and the router can take anywhere from 24 - 48 hours to arrive, this is due to the dispatch coming from our offices in rosebank and being sent to various depots around the country. we are sorry for this delay.
We will ask a team leader to reach out to hear your concerns and discuss the way forward.
The Cool Team
We are sorry to hear of your frustration
as per the sign up process it is communicated that account will be charged from the time that the FNO (fibre network operator) alerts us to your line being ready, we dispatch the router immediately and the router can take anywhere from 24 - 48 hours to arrive, this is due to the dispatch coming from our offices in rosebank and being sent to various depots around the country. we are sorry for this delay.
We will ask a team leader to reach out to hear your concerns and discuss the way forward.
The Cool Team