TB
Taryn B
1 reviews | Active since May 2015
21 Apr 2021, 08:28
Ridiculous service and activation of renewed service!!!
Ridiculous service!! Firstly where do you hear an ISP has 'business hours' 8am to 8pm. WHAT? You an ISP there should be 24hrs assistance 7 day a week! Clients are just stranded over a weekend! I renewed service/bought voucher last night which was the last day of my other , it was actived and still shows active , yet NO INTERNET!!!! I call to be told they dont know what is happening , maybe it takes 24hrs to connect. Seriously? I work from home, do you think i have 24hrs to wait for my internet ?! I have work to do , meetings to attend and the telling 'during the course of today' it should be connected. PATHETIC. LOOKING AT A NEW SERVICE PROVIDER SOON!
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Cool Ideas Service Provider's replyOfficial
21 Apr 2021, 11:38Good day Taryn
We are sorry to hear of this frustatration
as per the latest communication on your open support ticket, the issue is affecting a number of customers and we have engaged with the FNO (Fibre Network Operator) as the problem appears to be on their end . we have escalated and agree this is unacceptable unfortunately all from our side is checked and in order and we are waiting for feedback from our account manager
a manager will be in touch to discuss further
The Cool Team
We are sorry to hear of this frustatration
as per the latest communication on your open support ticket, the issue is affecting a number of customers and we have engaged with the FNO (Fibre Network Operator) as the problem appears to be on their end . we have escalated and agree this is unacceptable unfortunately all from our side is checked and in order and we are waiting for feedback from our account manager
a manager will be in touch to discuss further
The Cool Team
Cool Ideas Service Provider's reply21 Apr 2021, 11:38
Official
Good day Taryn
We are sorry to hear of this frustatration
as per the latest communication on your open support ticket, the issue is affecting a number of customers and we have engaged with the FNO (Fibre Network Operator) as the problem appears to be on their end . we have escalated and agree this is unacceptable unfortunately all from our side is checked and in order and we are waiting for feedback from our account manager
a manager will be in touch to discuss further
The Cool Team
We are sorry to hear of this frustatration
as per the latest communication on your open support ticket, the issue is affecting a number of customers and we have engaged with the FNO (Fibre Network Operator) as the problem appears to be on their end . we have escalated and agree this is unacceptable unfortunately all from our side is checked and in order and we are waiting for feedback from our account manager
a manager will be in touch to discuss further
The Cool Team