NN
Natasha-lee Naidoo
1 reviews | Active since Apr 2014
02 Jun 2021, 13:46
Ridiculous
I've heard the same bul**** story for the past 2 days "we have logged a call with TT Connect and revert back to you"
I logged this call to move my like in May, I asked multiple times if I'd have internet by the 1st of June and I was told yes, multiple times... It's the 2nd of June and I'm still hearing the same thing I heard in May!
Ridiculous, if I my service was really valued, this would have been done as promised!
So done and tired of these people!!
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Cool Ideas Service Provider's replyOfficial
08 Jun 2021, 08:45Good day Natasha
We are sorry to hear of this frustration
We see that our team attempted to troubleshoot the issue and came by erro 651 which usually indicates and issue on the FNO (Fibre Network Operators) side. we logged this with them and they assisted us with instructions on what they require done. upon hard resetting the ONT the correct IP address was assigned and we received feedback to confirm your line is up and running
We understand this is not ideal however we are reliant on the FNO for the maintenance and configuration of the physical fibre infrastructure and have to adhere to their turnaround times, we will address this with them and work to have improved resolution times.
The Cool Team
We are sorry to hear of this frustration
We see that our team attempted to troubleshoot the issue and came by erro 651 which usually indicates and issue on the FNO (Fibre Network Operators) side. we logged this with them and they assisted us with instructions on what they require done. upon hard resetting the ONT the correct IP address was assigned and we received feedback to confirm your line is up and running
We understand this is not ideal however we are reliant on the FNO for the maintenance and configuration of the physical fibre infrastructure and have to adhere to their turnaround times, we will address this with them and work to have improved resolution times.
The Cool Team
Cool Ideas Service Provider's reply08 Jun 2021, 08:45
Official
Good day Natasha
We are sorry to hear of this frustration
We see that our team attempted to troubleshoot the issue and came by erro 651 which usually indicates and issue on the FNO (Fibre Network Operators) side. we logged this with them and they assisted us with instructions on what they require done. upon hard resetting the ONT the correct IP address was assigned and we received feedback to confirm your line is up and running
We understand this is not ideal however we are reliant on the FNO for the maintenance and configuration of the physical fibre infrastructure and have to adhere to their turnaround times, we will address this with them and work to have improved resolution times.
The Cool Team
We are sorry to hear of this frustration
We see that our team attempted to troubleshoot the issue and came by erro 651 which usually indicates and issue on the FNO (Fibre Network Operators) side. we logged this with them and they assisted us with instructions on what they require done. upon hard resetting the ONT the correct IP address was assigned and we received feedback to confirm your line is up and running
We understand this is not ideal however we are reliant on the FNO for the maintenance and configuration of the physical fibre infrastructure and have to adhere to their turnaround times, we will address this with them and work to have improved resolution times.
The Cool Team