Revolting customer service

Customer Service is revolting, spoke to sipho now on from the call centre when I ask him why my wifi is down again for the second time in 2 weeks his response is we are doing Maintenace ? Twice in two weeks then when I question it he all of sudden can’t answer my questions and says the line is bad he can’t hear me I say can you hear me now he says no ? If you couldn’t hear me you wouldn’t have responded, they do not warn clients that they doing Maintenace they just do it, never had this problem with afrihost seems I’ll be going back to them since they were actually reliable