REPLACEMENT ROUTER NOWHERE IN SIGHT!!!!

ticket #COOL-*** After paying the invoice for the replacement router, I have to call Cool Ideas and ask where the router is?? Simply unacceptable. I made the payment for the router replacement on 12 October 2023. Waiting 3 days for delivery is bordering on ridiculous, mainly because I called the call centre today before noon and I was told that I would have the router before the end of business today. Now I received an email from an order fulfillment agent telling me about waiting 24-48 working hours for delivery. I want that router by the end of the day TOMORROW, if not I will terminate my relationship with Cool Ideas and go find another service provider who knows what customer service is!!!!