JP
Juliette P
1 reviews | Active since Apr 2013
28 Feb 2022, 20:25
Really bad support
We have had intermittent breaks since 10 Feb. #COOL-*** The situation has become increasingly worse. It is so bad now that one cannot rely on a connection at any time. The Internet is used to earn money and our working time is drastically being cut. It goes off for hours at a time. Every conversation with support ends with "we are escalating your ticket" but still no improvement. Instead it is getting worse! Why am I paying R1000 a month for this?
Helpful (0)
Replies (2)0
Replies (2)
Cool Ideas Service Provider's replyOfficial
01 Mar 2022, 13:36Good day Juliette P,
Thank you for your feedback and apologies for the inconvenience, as well as your negative experience.
The issue with your line is quite complex. Our engineers are doing their best to find a permanent fix.
We believe that the Openserve team has made an appointment with you for tomorrow. Our team will be in contact to check on your line. Please bear with us a little longer.
Feel free to give us a call or send us an email should you require further assistance. Thank you for choosing cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback and apologies for the inconvenience, as well as your negative experience.
The issue with your line is quite complex. Our engineers are doing their best to find a permanent fix.
We believe that the Openserve team has made an appointment with you for tomorrow. Our team will be in contact to check on your line. Please bear with us a little longer.
Feel free to give us a call or send us an email should you require further assistance. Thank you for choosing cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply01 Mar 2022, 13:36
Official
Good day Juliette P,
Thank you for your feedback and apologies for the inconvenience, as well as your negative experience.
The issue with your line is quite complex. Our engineers are doing their best to find a permanent fix.
We believe that the Openserve team has made an appointment with you for tomorrow. Our team will be in contact to check on your line. Please bear with us a little longer.
Feel free to give us a call or send us an email should you require further assistance. Thank you for choosing cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback and apologies for the inconvenience, as well as your negative experience.
The issue with your line is quite complex. Our engineers are doing their best to find a permanent fix.
We believe that the Openserve team has made an appointment with you for tomorrow. Our team will be in contact to check on your line. Please bear with us a little longer.
Feel free to give us a call or send us an email should you require further assistance. Thank you for choosing cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
JP
Juliette P's updateReviewer Update
01 Mar 2022, 17:24After having no Internet yesterday for at least hakf the day, it seems we're heading there once more. Totally dead. Technicians were here and could find no fault at our premises. It will now be the second full evening of no for for Sven and no Netflix for me. I would like to see a discount on my bill for the half time service!!
JP
Juliette P's update01 Mar 2022, 17:24
Reviewer Update
After having no Internet yesterday for at least hakf the day, it seems we're heading there once more. Totally dead. Technicians were here and could find no fault at our premises. It will now be the second full evening of no for for Sven and no Netflix for me. I would like to see a discount on my bill for the half time service!!