Re: Worst Support Received in a Long Time - Cool Ideas

Good day Cool Ideas Senior Management,

Since the 17th of August when the ticket was logged however our wifi went down on at +/- 2am that morning we have been struggling to get the wifi sorted out with your nominated service Hosts. Various phone calls have been made and still to date there is no resolution with no solutions on getting the wifi working. I would not recommend this company to anyone as all you get is continuous excuses to why it is not Cool Ideas but their Host who they have nominated as an option. Further we have had to use our own Data to work and this is at an additional cost to ourselves over and above the outage! I find the poor way you deal with your Clients quite appalling and being told post my call today that I must wait until Monday is no service at all with a further comment made that maybe it will be working on Monday but no one can guarantee that. How do you offer such a key service if you cannot follow it up with support? I recommend someone senior gets hold of me directly to resolve this. Regards