****py Service and I have to pay for it?

Item: Cool Ideas Service Provider
Rating: 1
Author: Francois A

Pretty bad data service... Im paying for 50M fiber via Vumatel... and don't even get 10MBs - have the download speed screen shots to prove this.. Logged a ticket and noone even gets back to you. There rating should be closer to 2 than 3....

Helpful (0)

Replies (2)

Francois A's updateReviewer Update

28 Aug 2022, 12:51

I received a call from the Tech Support team at Cool ideas, and the gentleman assisted me in tracking down the issue. Upon testing the service again, I was able to connect with the 50Mbps download speed again.
Thanx for contacting me and the assistance.

Francois A's update28 Aug 2022, 12:51

Reviewer Update

Cool Ideas Service Provider's replyOfficial

29 Aug 2022, 15:48

Good day Francois A,

Thank you for your feedback, and apologies for any inconvenience caused.

We see that our Support team assisted you yesterday. Thank you for confirming that your line speed issues were resolved.

Please contact us again should you require assistance.

Kind Regards,
Cool Ideas
*** | ***

Cool Ideas Service Provider's reply29 Aug 2022, 15:48

Official