Professional Support

I had a very positive experience with a service provider today, and would like to share it with you. My internet stopped working, the lights on my wall unit were all wrong and I phoned Cool Ideas for support. This has happened before and it turned out to be the router that had to be replaced. Not today. Alex Hlapa, a chief technician phoned me back in no time and we went through a number of tests. The last test revealed that the plug into the net was loose. I should have checked straight away, but I hadn't. So, the solution to the problem was incredibly simple. Alex was polite and patient throughout the process and he saved me the trip to collect a new router. Thank you Cool Ideas!