Predatory and deliberately obstructive cancellation practices

Signing up was easy. Leaving was intentionally made difficult.

This provider uses deceptive design practices to keep charging customers after they’ve tried to cancel. You can only cancel via their website, after which they send a follow-up email containing critical cancellation conditions buried in the fine print. In my case, an “extra” service (a static IP) was not automatically canceled and continued to be billed unless explicitly requested again via email. This is not transparent or customer-friendly — it’s malicious.

Even after giving notice, they continued attempting to collect money. I gave notice on 1 December, well within a standard 30-day notice period, yet they still demanded payment for January. Ironically, you can give 30 days’ notice to leave an apartment rental, but this company believes it’s entitled to more.