Poorest service ever, highly *********** staff....

Most *********** and unhelpful company ever!!

We have had a payment query for the past few months, to the extent that our line was suspended 3 times, even though we advised them that we were two people working from home during the Covid-19 lock-down

The issue was that we paid all of the invoices up to date and into an account as allocated by CISP, with a reference number as specified by CISP. However, one payment, according to them, did not reflect on their system. No matter how much I tried explaining this, they were just adamant that my account was in arrears... When asked to reconcile, they said it was a Payfast issue.. When asked why they couldn't follow it up with Payfast, I was told I used the incorrect reference. This dragged on for some time, with no follow-up from their side what so ever, nothing, nada. If I phoned Payfast I was told to take it up with my ISP. Out of pure desperation I phoned Payfast 'as the service provider', explained my situation, and within minutes the issue was resolved, money allocated, and the account 'up to date'

This service provider is unhelpful, does not care about their subscribers, will not do any extra effort, will just pull up their shoulders and shrug it of.

I even spoke to a Mr. Paul Butschi, apparently a co-founder, and even he was not forthcoming with any assistance other than just 'protecting' and justifying his accounts and the department responsible for the suspension of the connection. Apparently it was an 'automated system that they could not manipulate', what kind of hog-wash is that, any system can be overridden...

This service provider is there purely to 'make money and not to deliver a service, or to worry about a subscribers problems...

I will never in my life promote this company, I would rather run them in the ground where they belong....