Poorest client service I ever received from any provider.

I am so dissapointed in the assistance I got from the account support team. I have never felt the necessity to write a review before until now.

My line was activated on a time when I did not have the funds to pay the pro rata in full, as their response to when the line would be activated was "ETA", which is quite a vague response to start with. I requested to make a payment arrangement where I would pay the pro rata in full as well as the agreed installment on the 25th of this month. They suspended my line after it being activated for 7 days, so when I reached out to the accounts department, they simply refuse to understand my situation, stating I have to pay the full pro rata even if I did not have access to the product for the entire month. I then proceeded to to ask them to recalculate the pro rata, as I feel it is unfair to pay for a service in full if you only received a 1/3 of the service.

When I wanted to escalate the matter their accounts agents ignored me for 2 days, not replyibg to my emails and only decided to reply me after I said I would like to make a formal complaint.

They have no willingness to understand their clients and only care about money. I would rather suggest a telkom adsl line(as we all know how unreliable they were in the past) in stead of cool ideas to anyone I know.