MR
Mark R
1 reviews | Active since Oct 2015
20 May 2023, 19:57
Poor terrible revolting service
No internet, no call centre response, no notification they hide behind there email they only interested in taking your money such a poor service provider if you in the customer care industry at least answer your phones disgusting
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Replies (1)
Cool Ideas Service Provider's replyOfficial
22 May 2023, 14:08Good day Mark R,
Thank you for your feedback, and apologies for any inconvenience caused by the unplanned outages.
Please note that our Support call lines are open between 09:00 and 15:00 on weekends and public holidays. However, you can still reach us at ***.
Kindly refer to your ticket for updates as our team was unable to reach you and the account holder.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the unplanned outages.
Please note that our Support call lines are open between 09:00 and 15:00 on weekends and public holidays. However, you can still reach us at ***.
Kindly refer to your ticket for updates as our team was unable to reach you and the account holder.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply22 May 2023, 14:08
Official
Good day Mark R,
Thank you for your feedback, and apologies for any inconvenience caused by the unplanned outages.
Please note that our Support call lines are open between 09:00 and 15:00 on weekends and public holidays. However, you can still reach us at ***.
Kindly refer to your ticket for updates as our team was unable to reach you and the account holder.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the unplanned outages.
Please note that our Support call lines are open between 09:00 and 15:00 on weekends and public holidays. However, you can still reach us at ***.
Kindly refer to your ticket for updates as our team was unable to reach you and the account holder.
Kind Regards,
Cool Ideas
*** | ***