poor support services

I have been a client for about a year.

Everything was fine/good until I tried to upgrade my line... i.e until I tried to use their support services

14 days later and i'm still struggling to get it resolved.

The problem with cool ideas is their support service:

1. there have been operators who have been rude 2. they issue really pleasant emails that sends you in circles 3. they don't follow up or escalate appropiately.. and when there do.. its another.. wait for it.. email 4. they don't have the option of sending out a consultant to assist.

I wouldn't recommend them. Once I (hopefully) finish resolving my issue with them, I am going to swop to somebody else. I think they have been riding on their previous good reputation for too long.