1 reviews | Active since Mar 2009
Poor Support
I have been a customer of Cool Ideas for almost 8 years. Had the minor glitch here and there with the trenched Vumatel line, but normally CISP customer support sorts it out pretty quickly, however this all seems to have changed. Fiber line goes down at 12h53 on 13/5/20024 - call customer support at around 16h00 the same day, Ticket opened - ***1, Get confirmation from Vumatel, on support ticket. Receive email from CISP at 07h23 - advises that Vumatel have worked on the line and its back up. Check CISP ticket - ticket now marked as resolved. Line still down, call CISP support and total lack of interest in further resolution. Call Vumatel with ticket reference - they state that a technician has yet to be assigned to the fault. Long and the short - Cool Ideas close tickets without first verifying that the fault has been resolved and provide false and misleading information around the resolution of the fault. Really disappointed in Cool Idea's you have fallen into the gutter with the rest of the useless ISP's.
Firstly, thank you for taking the time to share your feedback, and please accept our sincere apologies for any inconvenience you've experienced.
We want to assure you that your ticket remains open and a priority for us, and we're actively liaising with Vumatel to ensure a resolution as swiftly as possible. Additionally, it's worth noting that there's an ongoing outage in the Johannesburg region that may be contributing to your connectivity issues. You can find real-time updates on this situation at https://coolideas.co.za/announcements/46765.
We understand the frustration of dealing with service interruptions, and we truly appreciate your patience as we work towards a permanent solution for your line fault.
Warm Regards,
Cool Ideas
Firstly, thank you for taking the time to share your feedback, and please accept our sincere apologies for any inconvenience you've experienced.
We want to assure you that your ticket remains open and a priority for us, and we're actively liaising with Vumatel to ensure a resolution as swiftly as possible. Additionally, it's worth noting that there's an ongoing outage in the Johannesburg region that may be contributing to your connectivity issues. You can find real-time updates on this situation at https://coolideas.co.za/announcements/46765.
We understand the frustration of dealing with service interruptions, and we truly appreciate your patience as we work towards a permanent solution for your line fault.
Warm Regards,
Cool Ideas
Thanks for your valuable feedback.
Rest assured that your dedicated Vumatel ticket remains open. We were simply sharing all the information that we have at this stage based on the multiple reports we've received from other customers in your area.
Our team will contact you with an update as soon as we have feedback from Vuma.
Thanks,
Cool Ideas
Thanks for your valuable feedback.
Rest assured that your dedicated Vumatel ticket remains open. We were simply sharing all the information that we have at this stage based on the multiple reports we've received from other customers in your area.
Our team will contact you with an update as soon as we have feedback from Vuma.
Thanks,
Cool Ideas