IH
Ian H
1 reviews | Active since Sept 2014
05 Jul 2021, 09:09
Poor speed, shocking service, no responsibilty.
Unable to resolve downtime and low speeds. I pay for a 1000/200Mbps lines and only get 100/100 at best. I have been asling Cool Ideas to resolve this, and intermittent but regular downtime, since January 2021. Still no resiolution. I am asking for a six month credit for the low speed, but I am told it is a Vumatel issue and that I have no recourse to Cool Ideas. Cool Ideas seems to forget that I contract woith them, not Vumatel.
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Cool Ideas Service Provider's replyOfficial
21 Jul 2021, 13:16Good day Ian
We are sorry to hear of this frustration
We always work together with our FNO (Fibre Network Operator) partners to ensure we determine what the cause of the issue might be, we understand that slow speeds and intermittency is not ideal however we are reliant on the FNO to ensure they maintain their portion of the fibre line agreement.
If you are still having issues please email complaints @ cool ideas . co .za
The Cool Team
We are sorry to hear of this frustration
We always work together with our FNO (Fibre Network Operator) partners to ensure we determine what the cause of the issue might be, we understand that slow speeds and intermittency is not ideal however we are reliant on the FNO to ensure they maintain their portion of the fibre line agreement.
If you are still having issues please email complaints @ cool ideas . co .za
The Cool Team
Cool Ideas Service Provider's reply21 Jul 2021, 13:16
Official
Good day Ian
We are sorry to hear of this frustration
We always work together with our FNO (Fibre Network Operator) partners to ensure we determine what the cause of the issue might be, we understand that slow speeds and intermittency is not ideal however we are reliant on the FNO to ensure they maintain their portion of the fibre line agreement.
If you are still having issues please email complaints @ cool ideas . co .za
The Cool Team
We are sorry to hear of this frustration
We always work together with our FNO (Fibre Network Operator) partners to ensure we determine what the cause of the issue might be, we understand that slow speeds and intermittency is not ideal however we are reliant on the FNO to ensure they maintain their portion of the fibre line agreement.
If you are still having issues please email complaints @ cool ideas . co .za
The Cool Team