SD
Shamiela D
1 reviews | Active since Jun 2020
10 Mar 2021, 14:23
POOR SERVICES
I convinced my father in law there is no better service provider than Cool ideas! how wrong you proved me! we bought a voucher 23rd January 2021, installation of the line was finally done on 27th February but up until today we waiting for the activation and password. the amount of money spend on data and phone calls exceed the amount we paid for the voucher in the first place. the worse part is NO FEEDBACK OR RESPONSE and please try to call the number , they only escalate the matter. Can someone please help! (#COOL-***) RE: reference 597775 - REDWAAN ISAACS
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
12 Mar 2021, 11:45Hi Shamiela
We apologize for the frustration experienced
we see that a team leader has been dealing with your issue as it appears to be a system error on the FNO (Fibre Network Operator) side. we have requested you are kept up to date and provided with a proposed resolution
we value our customers and dont want any further frustration for you
The Cool Team
We apologize for the frustration experienced
we see that a team leader has been dealing with your issue as it appears to be a system error on the FNO (Fibre Network Operator) side. we have requested you are kept up to date and provided with a proposed resolution
we value our customers and dont want any further frustration for you
The Cool Team
Cool Ideas Service Provider's reply12 Mar 2021, 11:45
Official
Hi Shamiela
We apologize for the frustration experienced
we see that a team leader has been dealing with your issue as it appears to be a system error on the FNO (Fibre Network Operator) side. we have requested you are kept up to date and provided with a proposed resolution
we value our customers and dont want any further frustration for you
The Cool Team
We apologize for the frustration experienced
we see that a team leader has been dealing with your issue as it appears to be a system error on the FNO (Fibre Network Operator) side. we have requested you are kept up to date and provided with a proposed resolution
we value our customers and dont want any further frustration for you
The Cool Team