Poor service - No Internet for 4 days (and counting)

- I’ve been without internet since Tuesday, 08.07.2025. Today is 13.07.2025 - From the first time I called, I was told that my ticket would be “escalated” (1st of many “escalations”) - Everyone I called after that would go on to “escalate” the ticket. - On Wednesday, 09.07.2025 at 20:03 I was told my ticket was escalated to GAIA, and promised a turnaround time of 24-72 hours - We’re WAAAY passed 72 hours. (Do SLAs mean anything??) - Looking at the interaction history, a minimum of 7 people interacted with my ticket. Not even 1 of them could help me. - Side note: there’s A LOT of inefficiency in the operation. So many people interact with a ticket and none have a solution? Everyone’s go to is to escalate rather than solving the problem - At 1st I thought Cool Ideas had a bunch of *********** people working for them but I’ve concluded that it’s not incompetence, they just don’t have the desire to resolve this issue. I honestly don’t think that providing an internet service, for an Internet Service Provider, is that difficult? - Looking back, the same thing happened when I joined them in October 2024 - I had to endure a week of no internet. I gave them the benefit of the doubt but now I’ve seen that this is actually on brand. - One of the worst decisions I’ve made in recent times. It didn’t take even a year for them to disappoint me. Literally from day 1! - Everytime I call/they call, it’s the usual “sorry for the inconvenience. We’re following up on your ticket”. - It’s never “we’re working tirelessly to fix the issue”. - It’s Sunday morning now. Chances are, I’ll get another call from them on Monday ASKING me if there’s a change instead of them telling me it’s fixed. - I’m looking at other options. The plan is to cancel this thing ASAP