SM
Shanaaz M
1 reviews | Active since Mar 2021
07 Feb 2024, 09:56
Poor service from Cool Ideas and Vumatel
I am frustrated and disappointed in the poor service I've received from Cool Ideas customer service. They are usually really good, but this time I had to do the run around as I was unable to renew my subscription as Vumatel did a re-installation of the cables and replaced my router. I have logged a ticket with Cool Ideas on the 31st January 2024....today is the 07th February and apparently it has been escalated and they are waiting on Vumatel for feedback which is unacceptable as I now have to buy data so that I can work from home which is now putting me out of pocket as I don't know how long this will take to be resolved.
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Cool Ideas Service Provider's replyOfficial
07 Feb 2024, 10:13 Good day Shanaaz M
Thank you for your feedback, and apologize for any inconvenience you may have experienced.
We are pleased to acknowledge that you have already spoken with one of our Operations Team Leaders regarding this payment issue. Rest assured that they've escalated your case to Vumatel's management for a prompt resolution.
Please bear with us while we work on getting you reconnected. Our team will contact you again as soon as there is feedback.
Thank you for your patience.
Kind Regards,
Cool Ideas Connect Team
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Thank you for your feedback, and apologize for any inconvenience you may have experienced.
We are pleased to acknowledge that you have already spoken with one of our Operations Team Leaders regarding this payment issue. Rest assured that they've escalated your case to Vumatel's management for a prompt resolution.
Please bear with us while we work on getting you reconnected. Our team will contact you again as soon as there is feedback.
Thank you for your patience.
Kind Regards,
Cool Ideas Connect Team
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Cool Ideas Service Provider's reply07 Feb 2024, 10:13
Official
Good day Shanaaz M
Thank you for your feedback, and apologize for any inconvenience you may have experienced.
We are pleased to acknowledge that you have already spoken with one of our Operations Team Leaders regarding this payment issue. Rest assured that they've escalated your case to Vumatel's management for a prompt resolution.
Please bear with us while we work on getting you reconnected. Our team will contact you again as soon as there is feedback.
Thank you for your patience.
Kind Regards,
Cool Ideas Connect Team
***
***
Thank you for your feedback, and apologize for any inconvenience you may have experienced.
We are pleased to acknowledge that you have already spoken with one of our Operations Team Leaders regarding this payment issue. Rest assured that they've escalated your case to Vumatel's management for a prompt resolution.
Please bear with us while we work on getting you reconnected. Our team will contact you again as soon as there is feedback.
Thank you for your patience.
Kind Regards,
Cool Ideas Connect Team
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