Poor service - false promises - lack of accountability

I signed up with Cool Ideas in January 2021 and was told that the switch from my old service provider to Cool Ideas would occur on the 15th of February 2021. I was also told that the switch over would occur seamlessly and i would have working Fiber on the 15th. It has now been 2 days without my Fiber being activated despite numerous queries in this regard and an escalation to the manager (who has not phoned me back despite my being promised that she would). In addition, they cannot provide me with an SLA - in fact Gloria (the most recent person that i dealt with) told me it could take 30 days!!!! Absolutely shocking service.