Poor Service Delivery

I am EXTREMELY disappointed with Cool Ideas service delivery. I paid the initiation fee for the activation of my fibre line on the 13th of May. It is the 12th of June today and my fibre line is still not activated! I understand that it is out of Cool Ideas hands as to how long activation will take but a whole MONTH?? Cool Ideas is the service provider, it is their responsibility to urge the line providers as quickly as possible to sort out whatever issues there are regarding the activation.

Kelly-Ann Van Der Merwe (Operations Team Leader) took over my matter but is extremely poor with responding unless I email her for a follow up. Her last email to me (June 5th) notified me that she was expecting a response from openserve in 24-48 hours and she will update me accordingly. It has been one week since then and I am yet to hear anything from her or ANYONE from the Cool Ideas team. I am appalled at this terrible service. Think twice before choosing Cool Ideas