VB
Vukile B
1 reviews | Active since May 2021
19 May 2021, 17:13
Poor service!
I have been having issues with my wifi connection for the past couple of days. So I requested an upgrade, next thing my wifi is completely not working. The support team isn't even trying to help with the situation.
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Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
08 Jun 2021, 08:31Good day Vukile
We are sorry to hear of this frustration
our support team confirmed that there was an issue on the FNO (Fibre Network Operator) side that required us to log a ticket with their support team due to a configuration error. this was all done and your line was restored within 24 hours. we understand that a link going down is not ideal given the current circumstances however we must ask you to afford us the time to get the FNO to rectify these issues in future as the line is a best effort service meaning there are no guarantees of it being up 100% of the time. this is the deal the FNO provides to all ISP's on the network.
The Cool Team
We are sorry to hear of this frustration
our support team confirmed that there was an issue on the FNO (Fibre Network Operator) side that required us to log a ticket with their support team due to a configuration error. this was all done and your line was restored within 24 hours. we understand that a link going down is not ideal given the current circumstances however we must ask you to afford us the time to get the FNO to rectify these issues in future as the line is a best effort service meaning there are no guarantees of it being up 100% of the time. this is the deal the FNO provides to all ISP's on the network.
The Cool Team
Cool Ideas Service Provider's reply08 Jun 2021, 08:31
Official
Good day Vukile
We are sorry to hear of this frustration
our support team confirmed that there was an issue on the FNO (Fibre Network Operator) side that required us to log a ticket with their support team due to a configuration error. this was all done and your line was restored within 24 hours. we understand that a link going down is not ideal given the current circumstances however we must ask you to afford us the time to get the FNO to rectify these issues in future as the line is a best effort service meaning there are no guarantees of it being up 100% of the time. this is the deal the FNO provides to all ISP's on the network.
The Cool Team
We are sorry to hear of this frustration
our support team confirmed that there was an issue on the FNO (Fibre Network Operator) side that required us to log a ticket with their support team due to a configuration error. this was all done and your line was restored within 24 hours. we understand that a link going down is not ideal given the current circumstances however we must ask you to afford us the time to get the FNO to rectify these issues in future as the line is a best effort service meaning there are no guarantees of it being up 100% of the time. this is the deal the FNO provides to all ISP's on the network.
The Cool Team
VB
Vukile B's updateReviewer Update
14 Jun 2021, 19:31The fact that it took 3 weeks to get a response shows how *********** the company and stuff is. We have been out of WiFi now since last Thursday (10 June), now we’re on day 5 without wifi.
VB
Vukile B's update14 Jun 2021, 19:31
Reviewer Update
The fact that it took 3 weeks to get a response shows how *********** the company and stuff is. We have been out of WiFi now since last Thursday (10 June), now we’re on day 5 without wifi.
Cool Ideas Service Provider's replyOfficial
24 Aug 2021, 10:17Good day Vukile
We believe all has been resolved. should you have any further complaints feel free to email complaints @ cool ideas . co .za
The Cool Team
We believe all has been resolved. should you have any further complaints feel free to email complaints @ cool ideas . co .za
The Cool Team
Cool Ideas Service Provider's reply24 Aug 2021, 10:17
Official
Good day Vukile
We believe all has been resolved. should you have any further complaints feel free to email complaints @ cool ideas . co .za
The Cool Team
We believe all has been resolved. should you have any further complaints feel free to email complaints @ cool ideas . co .za
The Cool Team