GA
Galal A
1 reviews | Active since Feb 2023
11 Feb 2024, 16:56
Poor service and useless customer service
Very poor service most useless customers service, Eight days without internet despite following up everyday, zero problems solving funny enough the escalation team didn't even work on weekends because there is no issues to escalate 😀. I will not recommend Cool ideas to anyone
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Replies (1)
Cool Ideas Service Provider's replyOfficial
12 Feb 2024, 09:57 Good day Galal A,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced due to your line faults.
Rest assured that we've escalated your case to our Escalation Support team for further investigation and assistance. Our team will contact you with updates.
We appreciate your patience and understanding thus far.
Best Regards,
Cool Ideas Support Team
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Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced due to your line faults.
Rest assured that we've escalated your case to our Escalation Support team for further investigation and assistance. Our team will contact you with updates.
We appreciate your patience and understanding thus far.
Best Regards,
Cool Ideas Support Team
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***
Cool Ideas Service Provider's reply12 Feb 2024, 09:57
Official
Good day Galal A,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced due to your line faults.
Rest assured that we've escalated your case to our Escalation Support team for further investigation and assistance. Our team will contact you with updates.
We appreciate your patience and understanding thus far.
Best Regards,
Cool Ideas Support Team
***
***
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced due to your line faults.
Rest assured that we've escalated your case to our Escalation Support team for further investigation and assistance. Our team will contact you with updates.
We appreciate your patience and understanding thus far.
Best Regards,
Cool Ideas Support Team
***
***