LT
Lezard T
1 reviews | Active since Dec 2016
27 Nov 2023, 14:17
Poor service and incompetence
Once your line is up and running its a good stable product but the people managing your order and handling the tickets are so *********** I still rate Cool Ideas 1 star. The service is horrible. Train your people and teach them basic communication skills. Its taken 40+ emails just to process my order and I am still on the wrong package. Several different people has handled the ticket and they do not communicate with each other or read trough the tickets/emails. Its like I have to start over at every interaction. I can only imagine the nightmare if you end up with a technical issue. I now regret not going with afrihost. Still have not heard anything from them after numerous requests
Helpful (0)
Replies (4)0
Replies (4)
Cool Ideas Service Provider's replyOfficial
27 Nov 2023, 14:48Dear Lezard,
Thank you for bringing your concerns to our attention. We deeply apologize for any inconvenience you may have experienced and assure you that we take your feedback seriously.
Your case has been escalated to our Operations Supervisor, who will thoroughly investigate the matter and provide further assistance. We understand the importance of resolving this issue promptly, and you can expect a call from one of our dedicated team leaders in the near future.
Once again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding.
Best Regards,
Cool Ideas Connect Team
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Thank you for bringing your concerns to our attention. We deeply apologize for any inconvenience you may have experienced and assure you that we take your feedback seriously.
Your case has been escalated to our Operations Supervisor, who will thoroughly investigate the matter and provide further assistance. We understand the importance of resolving this issue promptly, and you can expect a call from one of our dedicated team leaders in the near future.
Once again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding.
Best Regards,
Cool Ideas Connect Team
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Cool Ideas Service Provider's reply27 Nov 2023, 14:48
Official
Dear Lezard,
Thank you for bringing your concerns to our attention. We deeply apologize for any inconvenience you may have experienced and assure you that we take your feedback seriously.
Your case has been escalated to our Operations Supervisor, who will thoroughly investigate the matter and provide further assistance. We understand the importance of resolving this issue promptly, and you can expect a call from one of our dedicated team leaders in the near future.
Once again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding.
Best Regards,
Cool Ideas Connect Team
***
***
Thank you for bringing your concerns to our attention. We deeply apologize for any inconvenience you may have experienced and assure you that we take your feedback seriously.
Your case has been escalated to our Operations Supervisor, who will thoroughly investigate the matter and provide further assistance. We understand the importance of resolving this issue promptly, and you can expect a call from one of our dedicated team leaders in the near future.
Once again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding.
Best Regards,
Cool Ideas Connect Team
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***
LT
Lezard T's updateReviewer Update
01 Dec 2023, 23:25The incompetence just never stops with this company. They finally got me on the requested package but never took the old one of my account and now I am being billed for both. Now it will take another 50 emails to sort this out.
LT
Lezard T's update01 Dec 2023, 23:25
Reviewer Update
The incompetence just never stops with this company. They finally got me on the requested package but never took the old one of my account and now I am being billed for both. Now it will take another 50 emails to sort this out.
LT
Lezard T's updateReviewer Update
03 Jan 2024, 09:22Another month, another billing issue. How can I company function with such *********** employees?
LT
Lezard T's update03 Jan 2024, 09:22
Reviewer Update
Another month, another billing issue. How can I company function with such *********** employees?
Cool Ideas Service Provider's replyOfficial
03 Jan 2024, 09:41Good day Lezard,
Thanks for reaching out again and apologies for the inconvenience.
We have escalated this case to our Billing Manager for a prompt resolution. Someone should contact you soon to resolve this.
Wishing you a prosperous 2024 ahead.
Best Regards,
Cool Ideas Billing Team
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Thanks for reaching out again and apologies for the inconvenience.
We have escalated this case to our Billing Manager for a prompt resolution. Someone should contact you soon to resolve this.
Wishing you a prosperous 2024 ahead.
Best Regards,
Cool Ideas Billing Team
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Cool Ideas Service Provider's reply03 Jan 2024, 09:41
Official
Good day Lezard,
Thanks for reaching out again and apologies for the inconvenience.
We have escalated this case to our Billing Manager for a prompt resolution. Someone should contact you soon to resolve this.
Wishing you a prosperous 2024 ahead.
Best Regards,
Cool Ideas Billing Team
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***
Thanks for reaching out again and apologies for the inconvenience.
We have escalated this case to our Billing Manager for a prompt resolution. Someone should contact you soon to resolve this.
Wishing you a prosperous 2024 ahead.
Best Regards,
Cool Ideas Billing Team
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