Poor service and heartless customer care

I can honestly say that I have never had a more poor customer care experience than what Cool Ideas have provided. I have at the time of writing this, had 6 days without internet, it has affected my ability to do my job, forced me to by data to continue to work at my own expense and been a frustration. Cool Ideas have only come back by passing the buck and saying "we have logged a call" and not addressed their customer's concerns in any way, shape or form. The experience has been atrocious and I would not recommend them as an ISP.