CP
Craig P
1 reviews | Active since Apr 2014
23 May 2024, 08:27
Poor service!
I've been complaining for weeks might even be months about the poor performance and consistent buffering. We are only 2 people in the house with minimal connection. I work from home, so I'm literally the only one using the internet during the day. It's ridiculous really. You will see a long list of service requests logged if you search on my cell number. Since yesterday connection keeps dropping. What is going on!!! I'll have to switch providers if this can't be solved its been going on for too long
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
23 May 2024, 12:09Hi Craig,
Thank you for bringing this to our attention, and we genuinely apologise for the ongoing inconvenience caused by the buffering issues you've been encountering.
Upon reviewing your case, we immediately engaged our Support Team, and they've taken proactive steps to address the issue by arranging for a complimentary router replacement. Your new router is now on its way, and we'll be sharing the tracking details with you shortly. Our aim is to provide you with a seamless and uninterrupted online experience, and we sincerely hope that this solution resolves the connectivity challenges you've been facing.
Should you require any assistance in setting up the new router or if you find that the issue persists even after the replacement, please don't hesitate to reach out to us. We're committed to working closely with Vumatel to ensure that your connection meets the high standards we strive for.
Your patience and understanding throughout this process are greatly appreciated, and we remain dedicated to delivering the quality service you deserve.
Warm Regards,
Cool Ideas
Thank you for bringing this to our attention, and we genuinely apologise for the ongoing inconvenience caused by the buffering issues you've been encountering.
Upon reviewing your case, we immediately engaged our Support Team, and they've taken proactive steps to address the issue by arranging for a complimentary router replacement. Your new router is now on its way, and we'll be sharing the tracking details with you shortly. Our aim is to provide you with a seamless and uninterrupted online experience, and we sincerely hope that this solution resolves the connectivity challenges you've been facing.
Should you require any assistance in setting up the new router or if you find that the issue persists even after the replacement, please don't hesitate to reach out to us. We're committed to working closely with Vumatel to ensure that your connection meets the high standards we strive for.
Your patience and understanding throughout this process are greatly appreciated, and we remain dedicated to delivering the quality service you deserve.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply23 May 2024, 12:09
Official
Hi Craig,
Thank you for bringing this to our attention, and we genuinely apologise for the ongoing inconvenience caused by the buffering issues you've been encountering.
Upon reviewing your case, we immediately engaged our Support Team, and they've taken proactive steps to address the issue by arranging for a complimentary router replacement. Your new router is now on its way, and we'll be sharing the tracking details with you shortly. Our aim is to provide you with a seamless and uninterrupted online experience, and we sincerely hope that this solution resolves the connectivity challenges you've been facing.
Should you require any assistance in setting up the new router or if you find that the issue persists even after the replacement, please don't hesitate to reach out to us. We're committed to working closely with Vumatel to ensure that your connection meets the high standards we strive for.
Your patience and understanding throughout this process are greatly appreciated, and we remain dedicated to delivering the quality service you deserve.
Warm Regards,
Cool Ideas
Thank you for bringing this to our attention, and we genuinely apologise for the ongoing inconvenience caused by the buffering issues you've been encountering.
Upon reviewing your case, we immediately engaged our Support Team, and they've taken proactive steps to address the issue by arranging for a complimentary router replacement. Your new router is now on its way, and we'll be sharing the tracking details with you shortly. Our aim is to provide you with a seamless and uninterrupted online experience, and we sincerely hope that this solution resolves the connectivity challenges you've been facing.
Should you require any assistance in setting up the new router or if you find that the issue persists even after the replacement, please don't hesitate to reach out to us. We're committed to working closely with Vumatel to ensure that your connection meets the high standards we strive for.
Your patience and understanding throughout this process are greatly appreciated, and we remain dedicated to delivering the quality service you deserve.
Warm Regards,
Cool Ideas