SM
Sello M
1 reviews | Active since May 2010
30 Jan 2023, 13:38
Poor Service
Every time I log a call for service problems with cool ideas, they just send me a procedure of how to do fault diagnostics. If I that's the solution, then they must s**** the customer service, it is easier to Google for the same procedure than the Hustle of loging a call. I have mentioned a number of times that I don't have the time and the energy to be playing technician but it seems to fall on deaf ears.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
02 Feb 2023, 13:50Good day Sello M,
Thank you for your feedback, and apologies for the inconvenience.
Kindly note that our Support Supervisor has been unable to reach you on the phone to help resolve your connectivity issues.
Please reply to one of his email advising on a convenient time for him to call you back.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for the inconvenience.
Kindly note that our Support Supervisor has been unable to reach you on the phone to help resolve your connectivity issues.
Please reply to one of his email advising on a convenient time for him to call you back.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply02 Feb 2023, 13:50
Official
Good day Sello M,
Thank you for your feedback, and apologies for the inconvenience.
Kindly note that our Support Supervisor has been unable to reach you on the phone to help resolve your connectivity issues.
Please reply to one of his email advising on a convenient time for him to call you back.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for the inconvenience.
Kindly note that our Support Supervisor has been unable to reach you on the phone to help resolve your connectivity issues.
Please reply to one of his email advising on a convenient time for him to call you back.
Kind Regards,
Cool Ideas
*** | ***