Poor Service

I was actually looking for a zero star rating as they are not even worthy of 1 star .The service from Cool Ideas can be compared to a vacuum because it sucks.

On 18th May i renewed my service using their Cool Zone and as always i would get a Easy Pay number generated on the site which i use to pay on the Easy Pay App.Connection would then be restored almost immediately but that was not the case this time.

I made contact with Cool Ideas informing them of the issue and they requested proof of payment which i provided .They advised me this issue should be resolved in 48 hours .Since the 18th up until today all i heard from Tsepho Lebea,Lydia Ngakane and Roslyn Trican is that they are awaiting feedback from Vumatel.

I then decided to take matters into my own hands and reached out to Vumatel and explained the situation.They requested a log number which Cool Ideas should've gotten upon logging the issue with them.I then requested this number from the supervisor Roslyn and she could not provide me with such .That tells me that it was never raised with Vumatel.

Cool Ideas with their not so cool service needs to get out of the kitchen if they cant take the heat and leave it to the bigger ISP"s that actually knows how to treat their customers and understands the importance of being connected to the internet especially during this Pandemic we have found ourselves in.