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Oscar L
1 reviews | Active since May 2024
01 Jun 2024, 23:59
Poor service !
Poor service that I have received from cool ideas, I made my Fibre order on the 15th May & even today I never got the service, when I make follow up they tell me to send prove of payment since they don't see a payment on their side then I have emailed the prove of payment now it's about 2 weeks nobody contacted me to give me updates, when I call to check what's happening then I always been told that the issue is been escalated to Vumatel! I am so disappointed !
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Cool Ideas Service Provider's replyOfficial
03 Jun 2024, 11:19Dear Oscar, Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you've encountered during the process of applying for your connection. Please note that a technical hurdle with Vumatel's system is preventing us from proceeding with your order due to the active status of your line with your previous ISP. To expedite the process, we kindly request your assistance in providing proof of cancellation from your previous ISP. Once received, Vumatel can manually release the line, enabling us to swiftly progress with your connection. For any further inquiries or assistance, please don't hesitate to reply directly to the emails associated with your order ticket. Your patience and understanding throughout this matter are immensely appreciated. Warm Regards, Cool Ideas
Cool Ideas Service Provider's reply03 Jun 2024, 11:19
Official
Dear Oscar, Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you've encountered during the process of applying for your connection. Please note that a technical hurdle with Vumatel's system is preventing us from proceeding with your order due to the active status of your line with your previous ISP. To expedite the process, we kindly request your assistance in providing proof of cancellation from your previous ISP. Once received, Vumatel can manually release the line, enabling us to swiftly progress with your connection. For any further inquiries or assistance, please don't hesitate to reply directly to the emails associated with your order ticket. Your patience and understanding throughout this matter are immensely appreciated. Warm Regards, Cool Ideas