1 reviews | Active since Jun 2017
Poor service
Ive been try to getting my wifi sorted since last Wednesday It is monday again and yet i am unable to connect to the wifi, Friday i was told technical support would contact saturday called again and was told someone would call me before 3pm.
It is day 6 and tomorrow my service expires!!!!!
WHY AM I HAVING TO CONTACT YOU GUYS FOR A SERVICE I PAID FOR AND NOT BEING ABLE TO USE IT... TOMORROW YOU WANT TO TELL ME IT IS BECUASE I DO NOT HAVE ANY SERVICES ACTIVE!!!!!!!! I WANT THIS RESOLVED TODAY AND MY 6DAYS THAT I LOST REIMBURSED. NEVERMIND THE AIRTIME IVE WASTED CALLING IN THOSE 2DAYS AND DATA I HAD TO PURCHASE SO THAT I COULD WORK....
THEN I WANT TO KNOW WHAT IS THE WAY FORWARD TO FOR PURCHASING SERVICES...... Show quoted text
We are sorry to hear of this frusrtation
We see that there is a configuration error from the FNO (Fibre Network Operator) side that has been reported along with a number of other customers links. this is not something we control over however we are engaging on your behalf to ensure the configuration errors are attended to in a timeously fashion.
kindly engage with the team via your support ticket so that they can assist with any further questions you might have
The Cool Team
We are sorry to hear of this frusrtation
We see that there is a configuration error from the FNO (Fibre Network Operator) side that has been reported along with a number of other customers links. this is not something we control over however we are engaging on your behalf to ensure the configuration errors are attended to in a timeously fashion.
kindly engage with the team via your support ticket so that they can assist with any further questions you might have
The Cool Team