BK
Bradley K
1 reviews | Active since Feb 2023
21 Feb 2023, 22:33
Poor resolution time
Free speed upgrade from 200Mbps to 400Mbps, logged with Cool Ideas, 7 days and still unresolved. Today service went down at 07:30, multiple calls and service is still down.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
03 Mar 2023, 10:34Good day Bradley K,
Thank you for your feedback, and apologies for any inconvenience caused by the delays.
We see that your line speed fault was resolved by the fibre provider. Thank you for your patience.
Please feel free to contact us should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the delays.
We see that your line speed fault was resolved by the fibre provider. Thank you for your patience.
Please feel free to contact us should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply03 Mar 2023, 10:34
Official
Good day Bradley K,
Thank you for your feedback, and apologies for any inconvenience caused by the delays.
We see that your line speed fault was resolved by the fibre provider. Thank you for your patience.
Please feel free to contact us should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the delays.
We see that your line speed fault was resolved by the fibre provider. Thank you for your patience.
Please feel free to contact us should you require further assistance.
Kind Regards,
Cool Ideas
*** | ***