Poor Quality & Abysmal - Cool Ideas' Service and Support**

I am experiencing a major problem with Cool Ideas and have reached a point where I feel compelled to take this issue public through various social media platforms.

Two weeks ago, I made a payment for my Wi-Fi service via EasyPay, as recommended by Cool Ideas, using the reference number they provided. because I was unable to make the payment online due to issues with their website. Despite making the payment and providing proof, my service is still not active. This is not the first time that it's happening. No one has answers which I find alarming as it shows how unprofessional your service delivery is. It cannot be this hard to locate a payment even when proof of payment was sent.

I have logged a ticket on their website, sent numerous emails, and made countless phone calls, yet I have received no assistance. Every interaction with Cool Ideas has been frustratingly unproductive. I even spoke with a manager, who informed me that the issue lies with Vumatel and that they have sent them an email. However, when I contacted Vumatel, they claimed that they do not handle payments and that it is up to Cool Ideas to resolve the issue.

I signed up with Cool Ideas, yet every month, I face issues with making payments. This recurring problem is incredibly unpleasant and unacceptable. I am paying for a service that is not being delivered, and the lack of effective support is disheartening.

What are my options now? I need a resolution to this ongoing issue, as I am tired of spending money on a service that is not being provided.