MW
Mark W
1 reviews | Active since Aug 2011
01 Jun 2024, 15:05
Poor poor ver poor customer service
Once again I am at the mercy of my service provider. No service. Another ticket has been opened..17th one. I renewed my service on 2d May. Did not have any service for 7 days so 20 days of service and no internet. Cant even renew it because the Payfast option don't work and they can't even give me an Easy pay number. I have asked then to release my line so I can get a new ISP. So I am held ransom . Is there anyone that can assist me 4o fix this. I am willing to pay for ad in tge newspaper to warn people of this poor service
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
03 Jun 2024, 11:02Dear Mark,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've encountered regarding the recent challenges with Vumatel's Reach voucher renewal process.
Rest assured, our Connect Manager is actively collaborating with Vumatel to address these issues and implement lasting solutions, particularly concerning the recurring problem with voucher allocation.
We're heartened to hear that our Connect Team was able to assist you previously. Your support and patience during this period are truly appreciated.
Warm Regards,
Cool Ideas
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've encountered regarding the recent challenges with Vumatel's Reach voucher renewal process.
Rest assured, our Connect Manager is actively collaborating with Vumatel to address these issues and implement lasting solutions, particularly concerning the recurring problem with voucher allocation.
We're heartened to hear that our Connect Team was able to assist you previously. Your support and patience during this period are truly appreciated.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply03 Jun 2024, 11:02
Official
Dear Mark,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've encountered regarding the recent challenges with Vumatel's Reach voucher renewal process.
Rest assured, our Connect Manager is actively collaborating with Vumatel to address these issues and implement lasting solutions, particularly concerning the recurring problem with voucher allocation.
We're heartened to hear that our Connect Team was able to assist you previously. Your support and patience during this period are truly appreciated.
Warm Regards,
Cool Ideas
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've encountered regarding the recent challenges with Vumatel's Reach voucher renewal process.
Rest assured, our Connect Manager is actively collaborating with Vumatel to address these issues and implement lasting solutions, particularly concerning the recurring problem with voucher allocation.
We're heartened to hear that our Connect Team was able to assist you previously. Your support and patience during this period are truly appreciated.
Warm Regards,
Cool Ideas