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Colin H
1 reviews | Active since Mar 2023
30 Jan 2025, 19:30
Poor Internet switching service
We were in the process of moving, and on 7 January 2025 requested a discontinuing of the existing residence service as of end January and requesting the new residence service from 23 January 2025. A a full calendar month notice of discontinuation was required by Cool Ideas they billed us for February as well. However, although we were pro rata billed for the new residence service immediately, were were without internet connection until 9am on 29 January, despite repeated email and phone calls to get the service up and running ASAP
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Cool Ideas Service Provider's replyOfficial
31 Jan 2025, 12:24Hi Colin, Thank you for sharing your experience. We're truly sorry for the delay in your service activation and for the frustration this caused, especially during your move. One of our Connect Team Leaders will investigate the matter thoroughly and contact you directly to assist further. We appreciate your patience and understanding, and we're committed to ensuring a smoother experience moving forward. Warm Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply31 Jan 2025, 12:24
Official
Hi Colin, Thank you for sharing your experience. We're truly sorry for the delay in your service activation and for the frustration this caused, especially during your move. One of our Connect Team Leaders will investigate the matter thoroughly and contact you directly to assist further. We appreciate your patience and understanding, and we're committed to ensuring a smoother experience moving forward. Warm Regards, The Cool Ideas Team