Poor internet speeds/outages on fibre 20Mbps/20Mbps

We have poor internet speed on a 20Mbps fibre line.

Their support staff are really poorly trained, seldom read or understand the logged request and basically make you send speed tests after which they do nothing to rectify the problem.

They claim the service is uncapped and unshaped, but the speed on any streaming applications, youtube, netflix etc. is ridiculously slow. If that is even true, they probably have overloaded circuits with high contention ratios.

On complaining, they indicated that their terms and conditions does not guarantee international bandwidth., as follows: "Thank you for your response, unfortunately we do not guarantee international speed as stipulated in the terms and conditions of the signed contract."

At the moment, the line is completely out. Attempting to get support via their support system and via their contact center has proven useless for the last hour.

I would advise all to stay away. I suppose you get exactly what you pay for.