GT
Gilbert T
1 reviews | Active since May 2019
12 Apr 2023, 18:40
Poor internet connectivity and tech support
Cool Ideas internet service provider has become worse rhen Rain. I keep getting no connection issues for the last few months and when I call the support line they keep shifting the problem to Vumatel. I would not recommend Cool Ideas to anyone and is seriously considering other service providers.
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Cool Ideas Service Provider's replyOfficial
13 Apr 2023, 15:54Good day Gilbert T,
Thank you for your feedback, and apologies for any inconvenience caused by the unexpected outages.
Unfortunately, these outages are random and out of our and Vumatel's control. However, the Vuma team always treats outages as a priority to get customers reconnected asap.
We appreciate your patience. Feel free to contact us again should you experience connectivity issues.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the unexpected outages.
Unfortunately, these outages are random and out of our and Vumatel's control. However, the Vuma team always treats outages as a priority to get customers reconnected asap.
We appreciate your patience. Feel free to contact us again should you experience connectivity issues.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply13 Apr 2023, 15:54
Official
Good day Gilbert T,
Thank you for your feedback, and apologies for any inconvenience caused by the unexpected outages.
Unfortunately, these outages are random and out of our and Vumatel's control. However, the Vuma team always treats outages as a priority to get customers reconnected asap.
We appreciate your patience. Feel free to contact us again should you experience connectivity issues.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused by the unexpected outages.
Unfortunately, these outages are random and out of our and Vumatel's control. However, the Vuma team always treats outages as a priority to get customers reconnected asap.
We appreciate your patience. Feel free to contact us again should you experience connectivity issues.
Kind Regards,
Cool Ideas
*** | ***