Poor Customer Service

I am very disappointed with the service I received from Cool Ideas, the 1 time in over 12 months I have an issue it turns into a nightmare. My internet service line has been down for the past 5 days now and still not restored with no clear ETA or what really might be the issue. During this time, they keep calling and sending me what seems to be automated response saying they are working on the issue - Mind you whenever you are late on payment they hound you like you have committed ****** but yet when I have a problem, they do not approach it with the same urgency.

I work remotely and during this time I've had to make alternate arrangements and incurred additional costs that we never part of my budget meanwhile I have paid for internet service.

Generally, I have been happy with the monthly premiums and hardly had any issues with connectivity, but this unresolved issue which I still don't understand where it really stems from has been both frustrating and costly which caused me to arrive at this point as I have lost my patients.

How effectively and quickly a company resolves queries is a always a major factor for me in judging its quality. Think twice before signing up, that's where I will leave it