Poor Customer Service and No internet

Cool Ideas - This is the 3rd day without internet connectivity. This is affecting my productivity and affecting my finance as I have to keep using alternate mobile internet services. This is not fair and is really frustrating as this is a service which I have paid for. All whilst my neighbors that are using different ISPs have connectivity. Another neighbor has Cool Ideas and internet has also been out. Evidence that Cool Ideas is the problem. I have had limited feedback from your team, adding to the frustration. Should this not be resolved by COB today, I will be looking at possible legal means for assistance and I will do what I can socially to deter customers from using your service, I will even try and go publicly if I have to to try and gain attention of media houses such as MyBroadband if possible. I am reaching out to you one more time, in asking you, with urgency, that you resolve this issue for the remainder of time with cool ideas.