AR
Anees R
1 reviews | Active since Dec 2023
09 Jul 2024, 10:26
Poor customer service and disregard for complaints
I would like raise awareness of a company that doesn't give a dam about customer service. If it's not poor connection then its problems activating a service you paid for. They don't care about the customer and take there sweet time resolving your issues. Currently I paid for my monthly service more than 3 days ago and after numerous attempts they failed to get my service back up. Who voted them the number 1 ISP was lying. I am working from home and need my service up and running but do they care NO! They show now urgency with regards to my complaint.
Helpful (0)
Replies (3)0
Replies (3)
Cool Ideas Service Provider's replyOfficial
09 Jul 2024, 12:18Dear Anees,
Thank you for your feedback. We sincerely apologise for any inconvenience you may have encountered due to the Vumatel system issues currently affecting Vuma Reach services.
We're pleased to acknowledge that the issue was resolved earlier today and your connection was restored. Rest assured, we've relayed your concerns regarding the service to our Connect Manager for investigation. Our team will contact you to address your concerns further.
Your patience and understanding throughout this challenging time are truly valued. Please feel free to contact us if you need assistance again.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply09 Jul 2024, 12:18
Official
Dear Anees,
Thank you for your feedback. We sincerely apologise for any inconvenience you may have encountered due to the Vumatel system issues currently affecting Vuma Reach services.
We're pleased to acknowledge that the issue was resolved earlier today and your connection was restored. Rest assured, we've relayed your concerns regarding the service to our Connect Manager for investigation. Our team will contact you to address your concerns further.
Your patience and understanding throughout this challenging time are truly valued. Please feel free to contact us if you need assistance again.
Warm Regards,
Cool Ideas
AR
Anees R's updateReviewer Update
09 Jul 2024, 12:19Good day,
I appreciate that you resolved it. I just hate that I have to go to social media to have my issues resolved.
Regards,
Anees
I appreciate that you resolved it. I just hate that I have to go to social media to have my issues resolved.
Regards,
Anees
AR
Anees R's update09 Jul 2024, 12:19
Reviewer Update
Good day,
I appreciate that you resolved it. I just hate that I have to go to social media to have my issues resolved.
Regards,
Anees
I appreciate that you resolved it. I just hate that I have to go to social media to have my issues resolved.
Regards,
Anees
Cool Ideas Service Provider's replyOfficial
09 Jul 2024, 13:50Hi Anees,
We understand the frustration of unplanned service interruptions and truly apologise for the inconvenience this may have caused you. Rest assured, our team is working closely with Vumatel to ensure a permanent resolution to avoid this downtime again.
Thank you for bearing with us until it was resolved, and for your support.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply09 Jul 2024, 13:50
Official
Hi Anees,
We understand the frustration of unplanned service interruptions and truly apologise for the inconvenience this may have caused you. Rest assured, our team is working closely with Vumatel to ensure a permanent resolution to avoid this downtime again.
Thank you for bearing with us until it was resolved, and for your support.
Warm Regards,
Cool Ideas