Poor customer relations

Good day cool ideas I hope you are well because I'm not well. Im having some issues with the wifi installation contracts to my home. The cool ideas installation guys was there they had an issue in the direction, which they needed to work, there where items that was in their way, in need for them to work. I told them I'll get some guys to remove those items for them, because I was not at home at the time and there was someone at home as per their instructions , so they said that it's going to delay there time for other installation that they needed to attend to, I was so generous with those guys and said that's fine if they can get a replacement for tomorrow, then it would be fine then I can remove those items for them to come and work properly the next day. Then the guy that I spoke to earlier on the phone was so rude after I told him that was the agreement we had with the installation guys. Otherwise if I knew this was going to happen, then I would of not let them go to there other installations. I so upset with your guys installation contractors poor customer relations, I've paid already since 8th of August 2020,now I feel that I want a refund so that I can use a ISP that care about there customers