Poor Cool Ideas serice

Their back service is appalling. l logged numerous requests about emails not working and promises to email setting which never come as well as promises to return calls. Then mysteriously all my router settings disappear and while in the middle of the call they cut you off because its 8 pm and they close at 8 pm. This was after emailing hem at 6 pm and getting no reply I had to call them an hour later to be sent an email which was on no help at all. Spent an entire evening without internet until they opened at 9 am THE NEXT DAY Fortunately they had one person that answered the phone who resolved my internet AND email issue.I wish he had helped us in the first place -he is the only reason they have 2 stars.