Poor communication and zero customer focus

I signed up with cool ideas and they stipulate that the can only provide you with a connection once the fibre supplier has confirmed that the line is active. I have recieved feedback from the fibre supplier confirming the line is active. I even received a courtesy call from the supplier to assure me the line is active and that the isp (cool ideas) will be in contact soon. Cool Ideas on the other hand won't respond to any of my queries on the ticket. I have made nuemerous attempts to confirm when my connection can be made available considering the fibre supplier had confirmed the line was active. Zero response. I so regret signing up with them and I am currently hoping I can cancel this contract early on so that I can move on from this nightmare.