PLEASE SORT MY ACCOUNT ISSUE

It really disappointing that I need to resort to Hello Peter to voice my frustration but I feel that maybe this way I will be HEARD!!

I need your accounts department to sort out our payment with payfast to reflect on your account so I can purchase my new voucher and I will not be switched off as I am working from home during this time and can't afford to be without internet.

PLEASE PLEASE PLEASE can someone get hold of them to sort this out please