Payment Made , Service not active

I made payment for one voucher on the 3rd of July, I logged a ticket as soon as I realized my service has not been activated the way it usually does after payment.

Few hours later Martha Cheka, picks up the payment and that there is another payment pending, surely if I paid for a voucher the service should be active regardless if the system reflects that there is another payment pending, clearly there is an issue with the system.

I have now been without service from Saturday which is highly unacceptable as I paid for service , and I work from home as many others do.

I am a great supporter of cool ideas, refer many client and even signed up 4 clients up myself, but the level of service received over this weekend, makes me rethink my support.

Many reviews reflect world class service received but service like this will ensure detractors.

A Lydia Ngakane responded 48 hours later with a flippant reply that there is an outage . I further confirmed a neighbour as well as another cool ideas client in the Mitchells Plain area has not been down with service due to an "outage " , this response will not be accepted as it does not resolve the query I have , It is extremely frustrating when clients are overtly shown they are not valued .

Due unattendance of my query/ticket after I rep**** as promptly as possible, I will not accept anything less than compensation for the days of inactive service and service to be restored immediately.

I have also emailed the complaints department .

I expect a response shortly or there will be no other recourse but to take it further.